Shipping Policy
Order Processing
At Polvich, we are committed to delivering your order safely and efficiently.
All orders are processed after payment confirmation. As our products are made to order, processing typically takes 2–5 business days before shipment.
Shipping & Delivery
Once your order is processed, it is prepared and shipped through our logistics partners. Delivery times may vary depending on the destination and shipping carrier. On average, orders are delivered within 5–10 business days after dispatch.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking details so you can monitor the progress of your delivery.
Duties & Taxes
Orders are shipped on a Delivered Duty Paid (DDP) basis where applicable, meaning applicable duties and taxes are included in the final price whenever possible. Customers will not typically be required to pay additional charges upon delivery.
Shipping Delays
While we strive to ensure timely delivery, delays may occasionally occur due to customs processing, carrier issues, or high demand periods. Polvich is not responsible for delays caused by shipping carriers or external circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is accurate at the time of purchase. Polvich cannot be held responsible for orders shipped to incorrectly provided addresses.
If you have any questions regarding shipping, please contact us at info@polvich.com