Return & Refund Policy

Any claims for misprinted/damaged/defective items must be submitted within 5 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 5 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

For packages lost in transit, all claims must be submitted no later than 5 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

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Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

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If you haven't registered an account on polvich.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping without us issuing a refund.

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Polvich does not accept returns of sealed goods.

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Polvich does not accept returns or exchanges when a customer orders the wrong size or simply wishes to exchange a product for a different size.

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Customers are responsible for selecting the correct size by reviewing the size chart provided on the relevant product page before placing an order.

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If you receive a product with a size label that differs from the size ordered, or if the actual measurements of the product fall outside the applicable measurement tolerances, please contact us at info@polvich.com within 30 days after receiving the product.

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When submitting a claim, please provide your order number and clear photographs of the product, its size label, and, where applicable, its measurements using a measuring tape.

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Claims involving an incorrectly supplied size or measurements that fall outside the applicable tolerances will be reviewed individually. Where the issue is confirmed to be an error on our part, an appropriate resolution, including a replacement or refund, may be provided at our expense.

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Minor variations in measurements that fall within the applicable tolerances do not qualify for a replacement or refund.

Please contact us at info@polvich.com before returning any products. Except for customers residing in Brazil, we do not refund orders for buyer's remorse, except where otherwise required by applicable law.

Customers residing in Brazil and regretting a purchase must contact our customer service (info@polvich.com) and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partially. Any refusal of a refund or replacement will be subject to applicable consumer protection law.

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for 

(i) the supply of goods that are made to the consumer's specifications or are clearly personalized and 

(ii) sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

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Therefore Polvich reserves rights to refuse returns at its sole discretion.

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This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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For all eligible order based on the above terms, the refund will be issued within 7 days after receiving the product at our warehouse, where a return is required.

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